Role overview

We are looking for an experienced and strategic Senior Account Manager to own key client relationships and ensure long-term success. In this role, you will partner closely with clients to understand their goals, deliver tailored solutions, and maximize the value they gain from KIME’s AI-powered marketing analytics platform. You’ll be responsible for driving retention, expanding accounts, and serving as the trusted point of contact between clients and our internal teams.

Responsibilities

  • Manage and grow a portfolio of high-value client accounts.

  • Build strong, long-term relationships with decision-makers and stakeholders.

  • Serve as the main point of contact for client communication, support, and strategy.

  • Identify opportunities for upselling, cross-selling, and account expansion.

  • Collaborate with product, sales, and marketing teams to deliver client success.

  • Conduct regular business reviews to ensure client objectives are being met.

  • Provide strategic guidance on how to best leverage KIME’s platform.

  • Monitor account health, resolve issues proactively, and mitigate risks.

  • Collect and share client feedback to help shape product development.

Required qualifications

  • Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).

  • 4+ years of experience in account management, customer success, or B2B SaaS.

  • Proven track record of managing enterprise or high-value client relationships.

  • Strong communication, negotiation, and relationship-building skills.

  • Experience with CRM tools (e.g., Salesforce, HubSpot, or similar).

  • Ability to analyze client data and provide actionable insights.

  • Demonstrated success in driving account growth and retention.

  • Organized, proactive, and comfortable managing multiple priorities.

What we offer

  • Competitive salary with performance-based incentives.

  • Flexible working hours and hybrid/remote options.

  • Professional development budget for training, certifications, and conferences.

  • Generous paid time off and company holidays.

  • A collaborative, ambitious, and growth-focused team culture.